At Shanium Yum, we respect your privacy and handle personal information responsibly. This Privacy Policy explains how Shanium Yum Private Limited (“Shanium Yum”, “we”, “our” or “us”) collects, uses, stores and shares personal information when you visit https://shaniumyum.com, place an order, contact us or interact with our services.
We sell handcrafted Indian sweets, laddoos, baklava, desi ghee, gift hampers and related gifting products. Please read this policy together with our Terms & Conditions, Shipping Policy and Return & Refund Policy.
Business information
Legal entity: Shanium Yum Private Limited
Website: https://shaniumyum.com
Registered address: 704, 7th Floor, Palm Court, Mehrauli Gurgaon Road, Industrial Estate, Gurugram, Haryana 122007, India
Privacy & support: care@shaniumyum.com
E-commerce platform: Shopify
Payment processing: Payments on shaniumyum.com are processed through authorised payment gateways and payment service providers that we enable for our store (including credit and debit cards, UPI, net banking and digital wallets, as shown on the payment screen at checkout). We do not store your full card number, UPI PIN or banking login credentials.
Information we collect
Information you provide may include your name, phone number, email address, billing and shipping addresses, order details, gift recipient details and messages, delivery instructions, account information (if you create an account), marketing preferences and messages you send to customer support.
If you give us another person’s details (for example a gift recipient), you confirm you are allowed to share them.
Payment information: We do not store your full card number, UPI PIN or banking login credentials. Authorised payment gateways and payment service providers process transactions on our behalf and may share with us payment status, transaction references and amounts.
Automatic information when you use our website may include IP address, browser and device type, pages viewed, referring site, session data and cookie identifiers. We use this to operate the site, improve performance, prevent fraud and understand how visitors use our store.
Information from partners such as couriers, payment providers, analytics or marketing tools may be received where those services are enabled on our store.
How we use information
- Process, fulfil and deliver orders, including coordinating with courier partners.
- Provide customer support and respond to enquiries or complaints.
- Send transactional messages (order confirmations, shipping updates, refunds).
- Send marketing communications where you have subscribed or consented, and honour opt-out requests.
- Improve our website, products and customer experience.
- Maintain security, prevent fraud and comply with law.
- Keep records for accounting, tax and legal purposes.
Cookies and similar technologies
Our store and integrated services use cookies and similar technologies for essential functions (cart, checkout, security), preferences, analytics and, where permitted, advertising measurement. You can manage cookies in your browser and through any cookie banner or preference tool we provide. Disabling some cookies may limit site features.
Service providers
Material third parties that help us operate shaniumyum.com include:
- Shopify — website hosting, checkout and order management.
- Payment gateways and payment service providers — secure processing of card, UPI, net banking and wallet payments shown at checkout.
- Courier and logistics partners — delivery of orders across India.
- Email, SMS and messaging services — order updates, support and marketing (where you have opted in).
- Analytics and marketing tools — where enabled, to understand site performance and measure campaigns.
These providers process information only as needed to deliver their services to us and are subject to their own terms and privacy policies.
Sharing of information
We may share personal information with the categories of recipients above, professional advisers, and authorities when required by law. We do not sell your personal information. We may share information if our business is reorganised, merged or transferred, subject to applicable law.
Marketing choices
You may unsubscribe from promotional emails using the link in the message or by emailing care@shaniumyum.com. You may still receive essential order and service messages. Where we use SMS or messaging channels, you can opt out using the method provided in the message or by contacting us.
Retention and security
We keep personal information only as long as needed for the purposes above, including legal, tax and dispute requirements, then delete or anonymise it where reasonable. We use appropriate technical and organisational measures to protect information, but no online system is completely secure.
International processing
Some providers (including Shopify, payment gateways and certain analytics services) may process data outside India. Where required, we take steps consistent with applicable Indian law for such transfers.
Your rights
Subject to applicable law (including the Digital Personal Data Protection Act, 2023 and rules in force from time to time), you may request access, correction or deletion of your personal data, withdraw consent where processing is consent-based, or raise a grievance about our processing.
Email care@shaniumyum.com with your request. We may need to verify your identity. Some data must be retained for legal or accounting reasons.
Children
Our store is not directed at children. If you believe we have collected a child’s personal data without appropriate authority, contact us and we will review the matter.
Grievance Officer
For privacy-related questions, requests or complaints under applicable Indian law (including the Digital Personal Data Protection Act, 2023 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, where applicable), contact our Grievance Officer:
Designation: Grievance Officer, Shanium Yum Private Limited
Email: care@shaniumyum.com
Postal address: 704, 7th Floor, Palm Court, Mehrauli Gurgaon Road, Industrial Estate, Gurugram, Haryana 122007, India
We aim to acknowledge grievances within 24 hours and resolve them within 15 days (or within any longer period permitted by law for complex matters). You may also write to us at the registered address above.
Third-party links
Links on our site to other websites are governed by those sites’ policies. We are not responsible for their practices.
Website content and product information
All content on this website, including product descriptions, ingredients, allergen information, shelf life, nutrition details, packing information and other product or brand copy, is supplied by the founders and brand owners of Shanium Yum Private Limited. They are solely responsible for whether that information is complete, accurate and up to date.
Anyone engaged only to design, develop, host or market this website does not manufacture the products, does not independently verify product claims, and is not responsible if any information is later found to be incomplete, outdated or incorrect. Questions about a product should be sent to Shanium Yum at care@shaniumyum.com.
Changes
We may update this Privacy Policy. The “Last updated” date on this page will change when we do. Continued use of the site after updates means you accept the revised policy, to the extent permitted by law.
Governing law: This policy is governed by the laws of India for customers in India.